FREQUENTLY ASKED QUESTIONS

ORDER INFORMATION

How can I check the status of my order?
You can check the status of your order by signing into your account on our website. Once logged in, navigate to your order history where you will find detailed information and tracking updates for all your purchases.

What should I do if I haven’t received a confirmation email?
If you have not received an order confirmation email, please first check your junk or spam folder. If it is not there, the order may not have been completed successfully. You can verify if the order was placed by checking your account order history.

I need to modify or cancel my order. Is this possible?
We are only able to modify or cancel an order if the request is made immediately after placement, before the order enters our warehouse processing system. We are unable to guarantee changes or cancellations after this point. Please contact us as soon as possible for assistance.

SHIPPING & DELIVERY

What shipping methods do you offer?
We offer a range of shipping options to suit your needs. The available methods and associated costs will be displayed at checkout based on your delivery location.

Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery times will vary depending on the destination and will be calculated at checkout.

How long will it take to receive my order?
Delivery times depend on your selected shipping method and delivery address. An estimated delivery timeframe will be provided during the checkout process and confirmed in your shipping confirmation email.

RETURNS & EXCHANGES

What is your return policy?
We offer returns for items in their original, unworn condition with all tags attached within a specified period from the delivery date. Please refer to our full Returns Policy for detailed instructions and timeframes.

How do I initiate a return or exchange?
You can start the return process through your account. Go to your order history, select the item you wish to return, and follow the provided instructions. Exchanges are subject to product availability.

When will I receive my refund?
Once we receive your returned item and inspect it, we will process your refund. The time it takes for the refund to be credited to your original payment method will depend on your financial institution’s processing times.

PRODUCT & CARE

How can I determine my correct size?
We provide a detailed size guide for each product to help you find the perfect fit. We recommend referring to this guide and the product’s specific measurements before placing your order.

How should I care for my products?
Care instructions are specific to the materials of each item. Please refer to the care leaflet included with your product or the care information available on the product description page on our website.

ACCOUNT & TECHNICAL

How do I reset my password?
If you have forgotten your password, click on the “Forgot Password” link on the sign-in page. You will be sent an email with instructions to reset your password securely.

How can I update my personal information?
You can update your personal details, such as your email address, password, and saved shipping addresses, at any time by logging into your account and accessing the profile section.

The website is not functioning correctly. What should I do?
For the best experience, we recommend using an updated web browser and ensuring that JavaScript is enabled. Clearing your browser’s cache and cookies can also often resolve display or functionality issues.