Returns & Refunds

We want you to be completely happy with your purchase. If you are not satisfied with your order, you may return eligible items for a refund or exchange within 30 days from the date of delivery.

Return Policy

  • Returns are accepted within 30 days of the delivery date.
  • Items must be returned in their original, unworn condition, with all original tags attached and packaging included.
  • For hygiene reasons, we cannot accept returns on socks, hosiery, and accessories, unless they are faulty.
  • The original shipping cost is non-refundable.
  • You are responsible for the cost of the return shipping, unless the item is faulty or we made an error.

How to Initiate a Return

To start a return, please visit our Returns Portal at pedroshoesus.com. You will need your order number and email address to proceed. Follow the instructions to generate a return label and packing slip.

Refund Processing

  • Once we receive and inspect your returned item, we will notify you of the status of your refund.
  • If your return is approved, your refund will be processed automatically to your original method of payment.
  • Please allow some time for your bank or credit card company to process and post the refund. The time it takes for the refund to appear in your account can vary.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, we recommend returning the original item for a refund and placing a new order for the desired item on our website.

Damaged or Faulty Items

If your order arrives damaged or with a manufacturing fault, please contact our Customer Care team immediately. We will gladly assist you and arrange for a replacement or refund. Please visit our Contact Us page on pedroshoesus.com for assistance.

Return Shipping

You are responsible for the return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

International Returns

Please note that this returns policy applies to orders shipped within the United States. For international returns outside of the U.S., please contact the respective regional website from which your order was placed for their specific returns policy and procedures.

Questions?

For any further questions regarding returns and refunds, please visit the Contact Us section of our website at pedroshoesus.com.